Supporting Canadian Communities – Toyota’s COVID-19 ResponseApr 1th, 2020
While we will continue to reach out to governments, public health authorities, suppliers and other businesses to offer our help and support, here are a few examples of what we’ve already done – and what we’re working on – to support Canadian communities as they respond to this pandemic:
- Toyota Financial Services (TFS) is working hard to support their customers through these exceptional circumstances. Customers can request payment relief by calling the TFS customer service department at 1-800-661-3062 and accommodations will be made on a case-by-case basis.
- For TFS customers with leases coming due, the company is also being flexible in granting lease end extensions. To request a lease extension, customers should contact their dealer first.
- Toyota Motor Manufacturing Canada (TMMC) has donated approximately 1000 NIOSH-certified N95 ventilator masks to four local hospitals.
- Additionally, TMMC has donated gloves, protective eyewear and sanitary boot protectors to the same hospitals.
- Currently, TMMC is working with Inksmith, a 3D printing company, to fabricate protective face masks using six 3D printers at their production facilities:
- Using Toyota Production System expertise, TMMC has already streamlined the design of the masks, reducing production time from five hours to 3.5 hours.
- TMMC is also enlisting more partners within the community to increase output.
- TMMC is currently connecting with industrial partners and governments to discuss the potential fabrication of components used in medical equipment, including ventilators.
- TMMC is offering its Toyota Production System expertise in collaboration with manufacturing and technology companies to develop improved testing infrastructure for COVID-19.
Please note: At this time, Toyota is not asking its team members to participate in any community activities / volunteering. We do not want to put any team members at risk.
These are just some of the activities Toyota is undertaking to help support our Canadian communities as they respond to this pandemic. As we continue to take further actions, we will share them with you.